![]() This means that all data you were not able to save or move to another device prior to encountering the problem will all be deleted. Like a regular factory reset, this is going to erase personal data and apps in the device. The final troubleshooting step that you can try in this situation is to attempt to wipe the device with a hardware factory reset, also known as hard reset. Learn what to do exactly by following the guidelines in this post. ![]() Safe Mode won’t pinpoint the exact app so you’ll have to narrow down the suspected apps by uninstalling them one by one. You can identify a bad app by using the process of elimination. If your Samsung device that not turning on, powers back on after restarting to Safe Mode, that means that one of your apps is to blame. When running on safe mode, no third party app can run and all their icons are greyed out (therefore you can’t open them). Like Windows, you can also restart your Samsung device to Safe Mode to check if a third party app is causing a problem. Some models may only require about 12 seconds to be restarted.įorce reboot is a recommended troubleshooting step if the device is unable to restart normally or if it keeps freezing. Wireless charging is slower than regular cable charging so leave the device to charge for at least 30 minutes before you restart it.Īll Samsung devices are designed to be forced rebooted if the Power button is pressed and held for about 30 seconds. Some Samsung devices are wireless charging capable so if you have a wireless charger, try to charge it wirelessly. ![]() If you have the same charger and cable at home, try that first.Īfter a few minutes of charging, try to turn on your phone. In case there’s a problem with the current charging accessories that you’re using, we recommend that you try a different charger.
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